Buyer Protection

Licens Buyer Protection is described in the Refund and Dispute Policy.

Key points:

• Message the seller first, then escalate to Licens if needed.
• Licens makes the final platform dispute decision.
• Complaint window is generally 14 days unless mandatory law requires longer.
• Buyer Protection is a G&L-funded programme with limits and exclusions.
• This is not an insurance product.

Read the full policy: /legal/refunds