Buyer Protection

Licens Buyer Protection is described in the Refund and Dispute Policy. Key points: - Message the seller first, then escalate to Licens if needed. - Licens makes the final platform dispute decision. - Complaint window is generally 14 days unless mandatory law requires longer. - Buyer Protection is a G&L-funded programme with limits and exclusions. - This is not an insurance product. Read the full policy: /legal/refunds